Privacy Policy

1. Scope & who we are

This Privacy Policy describes how Kangaruu ("Kangaruu," "we," "us," or "our") collects, uses, and discloses information when you use our website at kangaruu.com, our mobile and web applications, and related services (collectively, the "Services"). Kangaruu operates a digital freight platform connecting shippers and motor carriers.

By using the Services, you agree to the collection and use of information in accordance with this Policy.

2. Information we collect

Information you provide

• Account information: name, email address, mobile phone number, password, company name, and role (shipper or carrier).
• Carrier information: DOT number, MC number, equipment type, operating authority, insurance details, and information returned by the FMCSA registry to verify your authority to haul loads.
• Shipper information: business name, addresses, commodity types, and load details.
• Payment information: billing address and payment method details, processed by our payment provider (Stripe). We do not store full payment card numbers on our servers.
• Communications: messages you send us, support tickets, and feedback.

Information collected automatically

• Device & usage: IP address, device type, operating system, browser, pages visited, and interactions with the Services.
• Location: approximate location derived from IP or, with your permission, precise location from your mobile device for load visibility and matching.
• Cookies & similar technologies: used to keep you signed in, remember preferences, and measure performance.

Information from third parties

• FMCSA and regulatory data: verification of DOT/MC numbers, operating authority, and safety ratings.
• Service providers: data from identity verification, fraud prevention, and analytics partners.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve the Services — including matching shippers with carriers, posting and booking loads, and verifying operating authority.
• Process subscriptions and payments.
• Communicate with you about your account, transactions, and customer support.
• Send SMS notifications you have opted in to receive (see Section 4).
• Detect, investigate, and prevent fraud, abuse, and violations of our Terms.
• Comply with legal obligations and enforce our agreements.
• Analyze usage to improve the Services and develop new features.

4. SMS & messaging

If you provide your mobile number and opt in, Kangaruu may send you SMS (text) messages related to your account and use of the Services. Messaging is delivered through our messaging provider, Twilio.

Types of messages

• Transactional: load alerts, bid notifications, booking confirmations, pickup/delivery status, payment confirmations, and shipment updates.
• Account & security: one-time passcodes, login alerts, password resets, and account notifications.
• Customer care: replies to support inquiries you initiate.

Opt-in

You opt in to SMS by entering your mobile number during account registration or in your account settings and affirmatively consenting to receive text messages. Consent to receive SMS is not a condition of purchase of any Kangaruu service.

Frequency & charges

Message frequency varies based on your activity. Message and data rates may apply. Check with your wireless carrier for details.

Opt-out & help

You can cancel SMS messages at any time by replying STOP to any message. After you send STOP, we will send you a confirmation message and stop sending SMS messages. You may resume messaging by texting START or updating your preferences in your account. For help, reply HELP or contact [email protected].

Supported carriers

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and most other U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

5. How we share information

We share information only as described below:

• Between platform users: to match shippers and carriers, certain information (such as company name, DOT number, equipment, load details, and in-platform messages) is shared with counterparties on a specific shipment or bid.
• Service providers: vendors that help us operate the Services, including cloud hosting (Google Firebase), payments (Stripe), SMS delivery (Twilio), identity and authority verification, analytics, and customer support. These providers may access personal information only to perform services on our behalf.
• Legal and safety: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Kangaruu, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with continued protection under this Policy.

We do not sell your personal information. We do not share your mobile number, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes.

6. Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with legal obligations (including transportation and tax recordkeeping), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and secure cloud infrastructure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights & choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, restrict or object to certain processing, or withdraw consent. California residents have additional rights under the CCPA/CPRA, including the right to know and the right to delete.

To exercise these rights, email [email protected]. We may need to verify your identity before acting on your request.

You can manage most communication preferences (including SMS) directly in your account settings.

9. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. For material changes, we will provide additional notice (such as email or in-app notice).

11. Contact us

Questions about this Privacy Policy or our data practices? We're happy to help.